In my past posts, I have looked at process improvement from the organisation’s point of view. This time, I want to look at it from the consultant’s point of view—after all, the consultant is the key player in process analysis.

One of the most startling implications of Einstein’s equations is that two people with independent reference points will see the same event as occurring at different times. To see something happening at the same time, the viewers must both be looking at it from the same place. On the surface this may not appear to have much relevance to process, but it does—a process operates according to the same law.

Which is more important to your organisation?  People or process?

This reminds me of that unanswerable question: which came first, the chicken or the egg?

Whilst it would cause me great joy to spend a few paragraphs on the perils of debt, wallowing in countless examples of how it has ruined most people’s enjoyment of the 21st century, my attention is turned more directly to a particular type of debt and the effect that it has on organisations. That debt is time debt.