I hate flowcharts!  Harsh, yes, so allow me to explain …

As a means of mapping or modelling a process, socialising and refining it, and as a visual representation of it, flowcharts are hard to beat.  They make processes easier to define, understand and follow.  But as the final documented form of processes, flowcharts aren’t always effective.

It's not flowcharts per se that are the problem—it's that, often, they’re poorly drawn.  And that's why I hate flowcharts.

MS Word templates … do you use them?

When I say ‘template’, I don’t mean a single-paged document with a few headings that you have to try and craft a report from.  I mean a multi-paged fully-branded document based on a company-wide style sheet.  And I mean a structured document with standard headers, footers, sections, headings, and lots of instructions to explain what’s expected of the author.

So, why bother with templates like that?