The practice of outsourcing call centres and other services to overseas locations has been around for many years and, from recent announcements, is still growing.  However, I’ve had two recent experiences with telcos which bring to the fore the lack of ‘localness’ with off-shoring.

What makes working in IT so rewarding is to see the massive change that is occurring across the whole spectrum of our lives—at home, work and even in sports and hobbies.
 

If I had a dollar for everyone who has asked me ‘how is business?’, I would be sailing the world on my 80’ yacht and ignoring the GFC!  However ...