In today’s world, surrounded by instant answers and immediate reporting (think Twitter), it’s important to remember the value of clear thinking.  The quick and obvious approach is no substitute for proper consideration of a situation in order to solve the problem, not just its symptoms.

When you hear that an implementation had to be rolled-back, it’s easy to jump to the conclusion that all didn’t go to plan or that a disaster occurred.  In actual fact, it may have been a case of good planning.