ITIL Version3 best practice is composed of five core disciplines: service strategy, service design, service transition, service operations and continual service improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. Telephone 02 9323 2800 to discuss your training needs.
We offer courses at Foundation and Expert levels. 
Current courses
ITIL V3 Foundation course
Next course 20-22 February 2012, BRISBANE; 29 February - 2 March 2012, SYDNEY; 26-28 March 2012, MELBOURNE
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL V3 intermediate level training course.
ITIL V3 Service Lifecycle Expert Fast Track (10 days in classroom and 50 hours elearning)
Next course 18-29 June 2012 (10 days), SYDNEY
This intensive, 10-day classroom course is fast paced. Participants will learn about the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL V3, along with the changes from previous versions of ITIL. This course prepares the participants to pass the Manager Bridge exam as well as all the Intermediate exams, enabling them to achieve the ITIL Expert certification level.
There is 50 hours of e-learning required prior to course commencement. Completion of the Foundation course is a prerequisite.
ITIL V3 Service Strategy Lifecycle (3 days in classroom)
Next course 7-9 May 2012, SYDNEY; 11-13 July, MELBOURNE
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. This course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
ITIL V3 Service Design Lifecycle (3 days in classroom)
Next course 4-6 June 2012, SYDNEY; 13-15 August 2012, MELBOURNE
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. This course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
ITIL V3 Service Transition Lifecycle (3 days in classroom)
Next course 2-4 July, SYDNEY; 10-12 September 2012, MELBOURNE
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. This course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
ITIL V3 Service Operations Lifecycle (3 days in classroom)
Next course 6-8 August 2012, SYDNEY; 15-17 October 2012, MELBOURNE
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. This course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
ITIL V3 Continual Service Improvement Lifecycle (3 days in classroom)
Next course 3-5 September 2012, SYDNEY; 19-21 November 2012, MELBOURNE
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. This course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
ITIL V3 Managing across the Lifecycle (3 days in classroom)
Next course 8-10 October 2012, SYDNEY; 10-14 December 2012, MELBOURNE
The Managing Accross the Lifecycle Certificte is the final module of the Service Lifecycle Intermediate courses that leads to the ITIL Expert in IT Service Mangement recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle.
This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.