Develop a plan that strengthens ICT governance and sets the strategic scene for ICT services delivered to the organisation.
Through engagement across the whole organisation, Frame consolidated and concisely articulated the service requirements in business language.
A plan that identified, developed and articulated ICT requirements to capability providers, giving Army the clarity required to be an informed customer.
The ICT Plan was to focus on three main themes:
- strengthening ICT governance within Army
- setting the strategic scene for ICT over the coming years
- articulating all of Army’s business needs for ICT services within 18 defined ‘army service requirements’ (ASRs).
In 2012, Frame expanded the plan to include ASRs at a more granular level by creating a number of Army specific use cases. These ASRs will continue to shape current and future strategic ICT discussions for Army.
The ASR toolset can be applied to any complex organisation, ensuring ICT is described in a businesslike manner while still resonating at the technology architecture level for the ICT provider.
This model consists of nine steps grouped into three phases in which we:
- reviewed the issues and challenges in Army’s business and ICT environments
- identified business drivers, and examined how they translate into ICT strategy and solution options
- conducted a needs analysis which focused on ICT to support Army
- looked at external activities and trends that may influence decisions
- determined the decision criteria for selecting Army’s ICT strategy options
- generated realistic options that would help Army achieve its ICT strategic objectives
- selected the most suitable options based on the decision criteria, and assessed their financial implications
- defined the ICT strategy, including the rationale for change
- prepared an implementation roadmap for transition.