Getting specialist knowledge and help to manage and support your ICT and digital services makes commercial sense.
With Frame taking care of your day-to-day ICT and digital operating tasks, you get the support you need from specialist teams with the requisite knowledge and skills.
Our support commitment is to provide you with complete visibility, traceability and accountability for your ICT and digital operations.
What you can expect
The most effective business outcomes at the best value for money.
Let Frame take care of your day-to-day ICT and digital operating tasks, with these services — on their own or bundled to suit your requirements.
The level of service your internal and external customers expect
With Frame managed services taking care of your day-to-day ICT operating tasks, you get the ICT support you need from a specialist team with the requisite knowledge and skill.
You receive Service Desk advice and information (level 1 support) with field engineering support for problem rectification (level 2 support).
Our in-house technology specialists are available to provide in-depth problem resolution (level 3 support) and we facilitate vendor support (level 4).
Frame’s ICT and digital support services are aligned to meet and exceed agreed and measurable service levels for all aspects of your operations.
Service levels benefit from being simple, measurable and realistic. And we work with you to keep them that way, with periodic reviews to ensure they continue to meet your needs and to accommodate better metrics, measurement tools and processes.
Assistance to reduce your ICT operating expenses and free up resources to focus on delivering best value to your business
Our focus is on helping you to reduce recurring ICT charges, manage your ICT service providers, and align ICT services to support your day-to-day business operations.
Importantly, you get the help you need to:
- accurately quantify your ICT operating costs and budget for them
- take advantage of our national coverage and volume discounts to reduce your ICT operating expenses
- focus on the ICT projects that move your technology forward and deliver the best business value
- define and document processes and deliverables to eliminate single points of failure.
You also have access to national order processing for ICT infrastructure assets, as well as co-ordination of installation works.
Get the clarity you need for better ICT and digital operations support
Speak to one of our consultants to find out how Frame’s ICT and digital support services can make a difference to your business.