More and more organisations are outsourcing some or all of their ICT functions to a service provider or the cloud. It means they can free up resources to focus on core business, while gaining access to better ICT infrastructure and services.
There’s a small catch. The service provider’s and the customer’s commercial interests aren’t 100% aligned. The service provider wants to maximise revenue; the customer wants to reduce costs. So there’s a clear mismatch of commercial interests.
Frame is able to optimise the services you receive from your ICT service providers. We assist you to align services with your organisation’s business requirements and, at the same time, look for ways to reduce the costs of those services.
What you can expect
A practical framework and management approach to optimise the services provided by ICT outsourcers and ICT operations teams.
A deep understanding of technology, its architecture, and the services and outcomes organisations require
According to Gartner research, the typical cost of managing an ICT managed service or outsourcing contract is 8–15% of the annual cost of the service.
Many organisations just don’t have the skills or the time to manage their service providers effectively. This means they’re not achieving the outcomes they want nor receiving the best value for their money.
By optimising your ICT outsourcing, Frame is able to help you:
- reduce your recurring ICT charges
- more effectively and efficiently manage your ICT service providers
- better align your ICT services to your business requirements.
Help to make sure you’re not paying for more than you need and that you’re getting the service you expect
Whether it’s a cloud service (SaaS, IaaS or PaaS), a hardware maintenance contract, or any type of ICT managed service, to optimise your ICT outsourcing we:
- identify and measure the alignment of your ICT services to your business requirements
- evaluate what’s required of ICT services for better performance and to meet business goals
- ensure you’re receiving the services you’re expecting from your contracts
- report on the performance of your ICT service providers
- find ways to reduce the cost of services
- verify your ICT service providers are not overcharging.
Cost savings as well as cost recovery mechanisms
We’re able to provide this service at a lower cost than is typical when using internal resources.
What’s more, you can easily recover that cost with the savings we’ll help you achieve. One of our large financial services customers made $96m savings in annual ICT operating expenditure.
Clarity for you and your ICT service providers
ICT service providers welcome this service. That’s because Frame provides them with clarity about what’s expected to be delivered.
We ensure there’s a common understanding between the service provider and you. And we’re able to clearly identify demarcation points between ICT service providers.
Get the clarity you need for optimising your ICT outsourcing
Speak to one of our consultants to find out how Frame’s ICT outsourcing optimisation services can make a difference to your business.