All businesses face relentless demands for change and improvement.
Effective customer-facing, internal and inter-company processes are critical to your business’s ability to meet these demands.
But it requires a sustainable, 21st-century business approach to achieve this quickly and effectively. Especially when you need to adapt to the constant demands of customers who want better value for money.
Frame has the expertise to analyse and improve your business processes, implement business applications and develop composite solutions that help you control, sustain and optimise your processes.
What you can expect
Business process analysis, design, implementation and optimisation to improve business performance and returns, with a focus on the customer experience.
Processes focused from the outside in, putting customer experience at the forefront
Our understanding of the business drivers for process improvement means we can help you identify opportunities for better capability, performance and revenue generation.
You can depend on Frame providing process advice and solutions that:
- show you how to look at your business from another perspective — your customers’
- facilitate smarter and faster decision-making
- improve communication across your ICT and business departments
- handle complex and people-intensive processes.
In practice, this means you’ll be able to more clearly identify what your customers need and expect. You’ll have efficient, well-managed and measurable processes.
And, most importantly, your processes will be focused from the outside in, with your customers’ experience at the forefront.
In this way, it’s possible for your processes to improve your customers’ experience, reduce customer churn, decrease costs and increase your revenue opportunities.
Business process management made relevant and practical
We work with your team to develop a framework for business process management that balances your customers’ wants and needs — including how to pinpoint ones they may never identify or even be aware of.
We work with you to design business processes that form the basis for compliance management and your business architecture.
The result is that you’re better able to deliver high-value services, with the ability to measure, analyse and report the performance of your processes against your business objectives.
Knowledge sharing and skills transfer, so you’re setup for ongoing success
Knowledge transfer is a normal feature of our business process management and optimisation services. We make sure you can apply the concepts and approaches we use, across your organisation, long after our work is done.
And because implementing new business processes is about change, we share techniques which assist you to plan the implementation with more accuracy and considerably more upfront information.
In other words, we set you up to succeed.
Get the clarity you need to improve business performance and returns, with a focus on the customer experience
Speak to one of our consultants to find out how Frame’s business process management and optimisation services can make a difference to your business.