Thoughts and insights in The Frame Group blog, Framing iT   Just how long is that piece of string?   ‘But it’s 118 pages long!’ exclaimed the project manager. ‘We can’t expect a service provider to read this when they turn up to do work for us.’ Picture this: I’m at a meeting with a client (a big Aussie company), presenting the draft of a document I’ve just completed for them ... Mark Scott     E=mc² (or why time really does equal money)     One of the most startling implications of Einstein’s equations is that two people with independent reference points will see the same event as occurring at different times. To see something happening at the same time, the viewers must both be looking at it from the same place. On the surface this may not appear to have much relevance to process, but it does—a process operates according to the same law. Don Boyd     Communicating with impact: understanding the influence of personality     We all know how to speak with, email and text each other. But sending a message is only one part of the communication process. We don’t all have a good understanding of how our communication may be interpreted. The different personalities of the recipients of our communication have a direct influence on how they’ll perceive our message. Nicolas El-Debs

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News and features Cisco and Frame help Melbourne Airport set benchmark for digital airports in Australia    The Frame-designed and implemented Cisco business video and mobility technology helps Melbourne Airport provide an efficient passenger processing experience for millions of fliers each year.   Setting the IP network foundations at Melbourne Airport     Frame is project managing the ICT infrastructure upgrade for Melbourne Airport's $25m three-year spend on ICT services, providing the platform for future development of the full suite of services.   Paving the way for TiVo     TiVo is revolutionising the way viewers interact with their televisions. Frame developed the business processes and technical solution to support the TiVo platform in Australia. More news and features