How do you turn a customer’s experience with your business into a success story? By understanding the customer’s journey.
Insights: Consulting
What will happen to your business data if your cloud storage provider goes bankrupt?
Cloud service provider failures create many issues that have to be addressed if you’re to extract yourself from the failure and keep your business operating normally.
Why process matters more to your organisation than people
Most would say that people rather than process are more important to an organisation. But it depends on how you look at it.
The difference between a strategy and a plan, and why a strategy needs a plan for implementation
What’s the difference between a strategy and a plan? A strategy is a plan for what to do, not how to do it. So your strategy won’t get executed — not completely and successfully — without other plans.
The 4 golden rules of outsourcing, and how to avoid the common pitfalls
Find out the more common pitfalls when outsourcing, and what you can do to avoid them.
How to manage your data centre assets automatically, using active radio frequency identification (RFID)
Active radio frequency identification (RFID) is a natural fit to automatically manage your data centre assets.
When a roll-back is a case of good planning
Planning for a roll-back is a smart way of insuring your operations aren’t affected by a system implementation that doesn’t go to plan.
The secret to successful use of technology in business
Technology can make a business more efficient, but it’s not necessarily a prerequisite to achievement and improvement.