How do you turn a customer’s experience with your business into a success story? By understanding the customer’s journey.
Articles about: business process; customer experience
Why process matters more to your organisation than people
Most would say that people rather than process are more important to an organisation. But it depends on how you look at it.
The secret to successful use of technology in business
Technology can make a business more efficient, but it’s not necessarily a prerequisite to achievement and improvement.
