Initially engaged by this financial services institution to prepare a contact centres benchmarking study, Frame’s engagement was extended to provide independent input, review and advice for the RFP for contact centre services.
Sourcing strategy for a big-four bank
A strategy was developed for multiple technology and service towers, comprising a strategic sourcing plan and detailed financial analysis.
A smart solution for a financial services group
Understanding the relationship between property, technology and data centre facility infrastructure, Frame was sought for this consulting assignment.
A bank’s data centre strategy
Frame developed a strategy for the bank’s data centre facilities, with a financial model and implementation roadmap through to 2025.
A request for a proposal for a bank
Frame managed development of the RFP to outsource the operation and maintenance of critical security infrastructure for the bank.